Experience Health

You have a dedicated team behind you

With Experience Health Care Support, you can get help managing your health and health care needs. We partner with you in between office visits — on the phone or in person — providing support services that improve your chances of achieving your health goals.

Read Real Member Stories
A team of support specialists

How we help you

Experience Health Care Support can give you access to resources, knowledge and additional assistance that make a real difference in your day-to-day health and well-being.

Click on each Care Support service below to learn about how we help:

Schedule and Get Suggested Care

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Schedule and Get Suggested Care

A calendar and a checklist

What is it?

A Care Support team member can make sure you have all your appointments scheduled including:

  • Annual primary care visit
  • Mammography
  • Colonoscopy
  • Diabetic eye exam

How it Helps:

  • Lowers your chances of new illness or disease
  • Increases your ability to manage current illness or disease

Pharmacy

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Pharmacy

A numbered list and a bottle of pills

What is it?

A Care Support team member makes sure you’re:

  • Taking medications the right way
  • Help with getting refills
  • Answer questions about medications
  • Understanding doctors orders about your medicine

How it Helps:

  • Produces better results from treatment and office visits
  • Increases your ability to manage current illness or disease

Health and Wellness

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Health and Wellness

A scale and a diet plan

What is it?

A Care Support team member calls you between doctor visits and coaches you on:

  • Eating healthy
  • Using less tobacco / alcohol
  • Losing weight
  • Lowering your blood sugar
  • Being more active
  • Lowering stress
  • And much more!

How it Helps:

  • Improves your overall quality of life
  • Lowers your chances of new illness or disease

In-Home Support Services and Other Services

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In-Home Support Services and Other Services

Icons depicting services like dental and vision

What is it?

A Care Support team member helps you address other care needs, such as:

  • In-Home Support Services
  • Personal Emergency Response System (PERS) device

How it Helps:

  • Improves your overall quality of life
  • Improves your ability to manage current illness or disease

Care Management

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Care Management

A phone and a medical textbook

What is it?

A Care Manager can help you get the care you need for conditions such as:

  • Heart disease and heart failure
  • High blood pressure
  • Diabetes
  • Lung disease / COPD
  • Asthma
  • Kidney disease
  • Other

How it Helps:

  • Improves your ability to manage current illness and disease
  • Reduces your stress about symptoms and side effects

Care Coordination

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Care Coordination

Iconography of community programs for things like housing and food

What is it?

A Care Support team member can connect you with additional plan benefits and services such as:

  • Assistance with meals after hospital stay
  • Emotional support program
  • Diabetes prevention
  • Medicare savings program

How it Helps:

  • Improves your ability to manage current illness and disease
  • Improves your overall quality of life

Maintain a Healthy Body and Mind

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Maintain a Healthy Body and Mind

A swole bicep and a big brain

What is it?

A Care Support team member will work with you to make better decisions to lower stress and live a healthier life, including support for smoking cessation and weight, nutrition and diet management.

How it Helps:

  • Reduces your stress about symptoms and side effects
  • Improves your ability to manage current illness or disease
Michelle Lindsay Cindy L.

Real stories. Real support.

Read Stories:

Our Care Support team was happy to help Thelma when she started off the year in a pinch.

She realized that she had only 2 days left of medications. She called Care Support to see what could be done.

Our Care Support Specialist was able to help her find her PCP in the provider directory, get an appointment scheduled for the next day, and get a refill on her medications so that she didn’t run out.

We learned that Helena was living with significant food insecurity – she wasn’t always sure she would have enough to eat each week.

We connected her with a local food bank, and were able to coordinate a home delivery from the food bank directly to her home, giving Helena the security she needed to focus on getting well.

George requested our help with a drug that wasn’t on our formulary, so we helped him complete the non-formulary exception request – but the medication is still an expensive one, so our pharmacist also suggested some others he could try.

We coordinated with his specialist to determine which one was the best choice for George, and he was able to go from a $99 per month drug to a $5 per month drug.

Meet the Care Support Team

Atalaysha C.

Director, Care Management

Ashley B.

Team Lead, Care Support

Ashley C.

Team Lead, Care Support

Brittney O.

Team Lead, Care Support

LaKeyta J.

Team Lead, Care Support

Lauren W.

Team Lead, Care Support

Lindsay G.

Dietitian, Care Support

Sharise J.

Occupational Therapist, Care Support

Angel M.

Care Manager, Care Support

Christy N.

Care Manager, Care Support

Emily B.

Care Manager, Care Support

Mary P.

Care Manager, Care Support

Britney H.

Care Specialist, Care Support

Janel C.

Care Specialist, Care Support

Lenell P. S.

Care Specialist, Care Support

Shayla O.

Care Specialist, Care Support

Shermica T.

Care Specialist, Care Support

Ben S.

Pharmacist

Holly A.

Pharmacist

Leslie R.

Pharmacist

Patrick G.

Pharmacist

Jeffica C.

Pharmacy Technician

Sean K.

Pharmacy Technician

Stephanie J.

Pharmacy Technician

Shinita M.

Pharmacy Technician

Stefanie F.

Pharmacy Technician